08:51:00 SLCoreService: Could not load machine key 08:51:00 SLCoreService: Couldn't update the perms on the machine key 08:51:00 SLCoreService: Couldn't reset perms on license file 08:31:34 SLCoreService: Query license: type = 2, duration = permanent, remaining = permanent 08:31:34 SLCoreService: Loading license from product config succeed 08:31:34 SLCoreService: Updating license file 08:31:34 SLCoreService: Loading serialization grace SLR took 104.8 ms and succeed 08:31:34 SLCoreService: Adding a new license file 08:31:34 SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired 08:31:34 SLCoreService: License store synchronization took 1733.1 ms and succeed 08:31:34 SLCoreService: Found 0 license file(s) 08:31:34 SLCoreService: Loading license references 08:31:34 SLCoreService: Found client mkey I’ve compared the log files for users with and without administrator privileges and the differences are as follows. However if we make the user an administrator on the virtual desktop then it works fine. When the ThinApp is run it returns the license error number: 213.22 We’ve created a ThinApp version of Adobe Acrobat X Professional with a volume license key. By default our users are not administrators on their virtual desktop. We’re running a vCenter Server 4.1 environment with Windows XP SP3 linked clones.
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